Store policies

Product pricing

All prices quoted in our online store are in Canadian dollars and do not include shipping charges and applicable taxes.

Accepted methods of payment

We accept payment from major credit cards and PayPal. If you would rather not use your credit card online, you may have your order processed over the telephone by calling us at our toll-free number: 1-888-538-3300.

Order processing

We aim to ship orders within 2 to 5 business days of the order being placed (weekends and holidays not included). Packages are shipped by UPS, Canada Post or Canpar.

Shipping fees

Orders within Canada

  • Free shipping on orders over $50.00.
  • $5.00 shipping for orders under $50.00.*

Orders within the United States of America

  • $5.00 shipping for all orders.*

Duties and import fees that may be levied on international shipments are the responsibility of the customer.

(*) We may be unable to fulfill orders with shipping costs exceeding the total order value. In these rare cases, we will contact you with options. We very much want you to try our products! If we are unable to fulfill your order, we will provide a full refund.

Returns

Our products are guaranteed for quality and performance. In the event that you are not completely satisfied with the quality and performance of our product, please ship the product along with the purchase receipt back to us within 30 days from the date of purchase. You will receive a full refund of your cost of the product. Shipping charges will not be refunded.

Store security

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.